Patients, Survivors & Families
Patient and Visitor Services
At UofL Brown Cancer Center, our goal is to provide you the highest quality medical care available, delivered by a compassionate, knowledgeable staff — and to ensure that your experience with us is as worry-free as possible too.
Effective Thursday, Oct. 1, 2020 for the entire UofL Health system until further notice
All visitors must be 18 years of age, should arrive wearing a mask and will need to complete a health screening when entering a facility. Those with fever, cough and shortness of breath, runny nose, body aches or respiratory symptoms will not be allowed entry. All visitors should wash their hands with soap and water for 20 seconds when entering and leaving patient rooms and the facility in general. Any visitor must stay in the patient’s room the entire time of the visit. If visitors do not want to wear a mask, they will not be allowed to enter the facility. Masks can be provided to visitors if one is required during an urgent or emergent visit. Learn more about our visitor policy.
UofL Brown Cancer Center provides our patients and caregivers with professionally-trained oncology social workers to help you face the impact of a cancer diagnosis. We assist in connecting you with community resources to support optimal functioning as well as coordinate referrals to a variety of beneficial services.
Services provided or referral assistance by social workers may include:
• Psychosocial support/Coping
• Counseling/Crisis Intervention
• Advance Directives
• Durable Medical Equipment
• Educational Resources
• Financial Concerns
• Home Health
• Hospice/Palliative Care
• Behavioral Oncology Clinic
• Support Groups
• Massage, Art, Reiki Therapies
• Transportation Needs
• Nutrition Education
All social work services are free to patients and caregivers and do not require a referral from a physician or the medical team. Simply request to speak with a social worker by asking a staff member or contact a social worker individually at the phone numbers below:
Dimitra Esters, LCSW
(M, T, W, TH, F)
Responsible Clinics: Head and Neck, Melanoma, Neuro-Oncology
Laura Jones, LCSW, Manager of SOAR On Loyd Family Wellness Program
(M, T, W, TH, F)
Responsible Clinics: Sexual Health Therapist
Kim Williams, LCSW
(T, W, TH)
Responsible Clinics: Breast, Gynecologic Oncology, Hematology, Sexual Health Therapist
Sandra Krekel, LCSW
(M, T, W, TH, F)
Responsible Clinics: Gastrointestinal, Lung
**Social workers are available by phone or e-mail Monday through Friday, 8 a.m. - 4:30 p.m.**
At UofL Hospital, spiritual support is available to patients and their families 24 hours a day. The Chaplaincy is an interfaith department that provides spiritual care for patients, families and staff of all faiths and for those with no specific religious affiliation. If you are part of a faith community, chaplains do not take the place of your own clergy; they provide additional spiritual support and resources while you are in the hospital.
As the region’s only Level 1 Trauma Center, our patients, and consequently their families, tend to face more serious medical issues. Trauma happens suddenly and does not discriminate. We recognize that in times of sudden crisis, our patients and their families will need emotional and spiritual support while highly skilled physicians tend to their medical needs. UofL Hospital Chaplains are on-call 24 hours a day to assist families in their time of need.
As an academic medical center, UofL Hospital and UofL Brown Cancer Center practice a multidisciplinary approach to medicine. Our chaplains are an important part of our multidisciplinary teams, working closely with nurses, physicians and social workers to make sure patient and family needs are met.
Our chaplaincy staff is board-certified and provides care with commitment to an interfaith approach.
Contact a Chaplain at 502-562-4114.
The following are examples of when you may want to call a chaplain:
- Anxious about your condition
- Anticipating surgery
- Receive bad news
- Face difficult decisions
- Have a spiritual question
- Want someone to pray with you
- Want to receive a sacrament
- Struggling with the meaning of your illness
- Grieving over a loss
- Having trouble sorting out your feelings
The Role of a Chaplain
- Provide spiritual support
- Provide grief counseling
- Build on the resources of your faith
- Give a listening ear
- Offer a prayer
- Provide or arrange for sacraments and spiritual rituals
- Assess and respond to spiritual and emotional distress
- Contact your own clergy person at your request
When faced with times of illness, crisis or stress, people often draw closer to their spiritual side. A chaplain has a sacred opportunity to minister to people during these times.
With this responsibility, we endeavor to:
- Respect the dignity and privacy of the patient, family and staff.
- Be caring listeners who have been trained to help with the special needs of a hospital patient, family member or staff.
- Work with the healthcare team so that the spiritual needs, as well as medical needs are addressed.
The Chapel is located on the second floor of UofL Hospital and is open 24 hours a day for meditation, prayer or quiet reflection.
If you would like to submit a prayer request to the chaplaincy staff, you may enter a prayer on the cards provided in the Chapel.
Patio Cafe is operated by Sodexo USA. Sodexo is the worldwide leader in Quality of Life Services. Patio Cafe is open seven days a week and is located in the basement of the Ambulatory Care Building.
Breakfast: 6:30 a.m. - 10 a.m.
Lunch:11 a.m. - 2 p.m.
Dinner: 4 p.m. - 6 p.m.
UofL Hospital proudly serves Starbucks. The café serves coffee, tea, specialty drinks and has a selection of bakery items.
It’s open Monday-Friday from 6:30 a.m.-2:30 p.m. The café is just inside the main lobby of UofL Hospital.
Panera To Go
Panera To Go is located in the lobby of the UofL Physicians Outpatient Center, 401 E. Chestnut St. It is also available for delivery and rapid pick up.
For ready cash, there is a Republic Bank ATM machine in the UofL Hospital lobby, immediately to the right of Outtakes.
A Meta Bank ATM is located in the basement of the Ambulatory Care Building, near the cafeteria and main elevators.
Stay connected during your visit to UofL Brown Cancer Center. Free wireless internet service is available to our patients, families, and guests. To obtain access to our public Wi-Fi, please request the password from a member of our staff.